VOIP Provider – inbound and outbound sales

VOIP Provider – inbound and outbound sales

BYO VOIP is a specialized telephony and VOIP company who services small businesses across the USA. Their headquarters are in California. BYO traditionally focused on physical on-site PBX systems and with the rapid changes in technology, they have created a new cloud...
Insurance Company – Customer Service

Insurance Company – Customer Service

In 2020 during the COVID-19 Pandemic, a medium sized insurance house, was forced to lay off 20 of their call centre agents; they had recently launched a plethora of COVID-19 insurance benefits to combat the numerous product cancellations they faced. They were only...
E Commerce retailer – customer service

E Commerce retailer – customer service

A startup e-commerce retailer based in Florida, USA, approached us to assist them in creating a cost effective operation to handle their queries, returns and new orders. Our team enjoyed working with the founders of the startup from the inception of their idea and we...