CCA POS, a point of sale software company based in Philadelphia, recently finished developing their new Point of Sale system. They had everything in place to launch their product to market but faced one hiccup in the process. They simply could not find a cost effective solution to providing 24/7 technical support to their customers. Every solution based in the USA was out of their price range and their search led them to India.
India presented them with different issues. The agents that they were introduced to were challenging to understand and a big concern was that customers would not feel comfortable when needing support.
They were determined to find a solution and began searching across the world. They discovered OmTalent.
We provided CCA POS with 10 tech savvy technical support agents who speak English as their first language. They were onboarded and trained within a couple of weeks and have been supporting CCA POS’ clients ever since.
“Om Talent was a “Godsend” for our company! After spending many months searching for skilled workers talent we have found the one company that handles it all. The professional team at OmTalent walked us through the simple team building process from start to finish and we couldn’t be happier with our tech savvy, well spoken agents. Our customers are smiling and so are we!”
Joseph R – CEO, CCA POS
(in order to protect the companies identity and privacy, we have not disclosed their name)